Shipping policy

Shipping Policy

Thank you for choosing esouq. We take deliberate care in preparing each parcel so that your items reach you safely and in pristine condition.

Where we deliver

We deliver physical products to addresses within Singapore only. Orders with a shipping destination outside Singapore cannot be processed at checkout.

Shipping rates

• Orders of S$65.00 and above: free standard courier delivery.
• Orders below S$65.00: flat rate of S$4.90 standard courier delivery.

Dispatch and delivery

Orders are packed by hand and handed to our courier partner as soon as possible after payment is received. Delivery time depends on the courier and the destination; the tracking link in your shipping confirmation email shows the current estimate for your parcel.

You will receive an automated shipping confirmation email with an active tracking number as soon as your order has been handed to the courier.

Orders containing both physical and digital items

Digital items are delivered electronically after payment confirmation, by download link on the order confirmation screen and by email. Physical items follow the dispatch process described above.

Address accuracy and failed delivery

Please check your shipping address, postal code and mobile number before completing checkout. If a delivery fails because of an incorrect address or an uncollected parcel, any re-delivery fee charged by the courier is the responsibility of the recipient.

Contact us

For questions about a delivery, email info@esouq.co with your order number and we will help as quickly as we can.