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Exchange and Returns

  1. All our products have warranties of 3-12 months depending on the product purchased
  2. All our products have been QC-ed and configure before delivery, therefore it SHOULD be in working condition
  3. Warranty will be void if items are broken or spoil due to mishandling
  4. When you purchase from esouq, you agree that if item is faulty due to manufacturer issue, you will need to come to our place in Choa Chu Kang for an exchange
  5. If it's faulty within 7 days of purchase, we will give a complimentary exchange at the convenience of your own home
  6. Alternatively, you can pay $10 for a courier to return back to us or head down to Singpost and send to us via Registered Mail at your OWN Cost
  7. We will not entertain any returns or exchange if your product warranty has expired
  8. Warranty starts on the day you purchase
  9. If you purchase something off the shelf and found out that it's faulty, you too have to come back to the shop for an exchange. It's the same with us. All faulty items need to return to our place personally so we can check the issue before issuing you a brand new set. This is to avoid cheating especially product is damage due to self-carelessness and blame it on our product instead
  10. We will not tolerate such exchange in the pretext that our product is faulty after using few weeks and request a brand new one

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