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Exchange Policy

We have a standard 6 months to 1 year warranty depending on the item you purchase. You do not have to register warranty as your warranty will be tied to your invoice order number. 

FAQs on Exchange Policy

1. I just receive the item, and it cannot work

- Do contact us via WhatsApp (number on our website) on the issue and we will try to guide you on the usage. If you opt for Normal mail, please mail back to us. And if you opted for courier for your last order, we will send courier to collect from you.

2. After using for few months, item is faulty

- Do contact our support if we are able to assist in troubleshooting online first. If problem persists, do mail back your item so we can check on the issue or repair if it's under warranty. You can either MAIL back to us or head down to our office so our staff can take a look (either for repair or exchange a new set)

3. My warranty is long over, and my item is faulty.

- Contact our support and see if they able to assist you. There might be an extra charge for repair if necessary. We will need to take a look case by case basis

4. The item is not to my expectation

- Once purchase, there will be no exchange or refund if item is faulty. Customer are responsible to read product description or view demo video before purchase. If you decided to order without reading the product description, we will not refund you.

5. You sold me a broken item

- Firstly, before every delivery, we will test ALL our item for defects. If you bring the item in a broken condition, and after few days or months of usage only to inform us that item sent is broken, we will NOT entertain your request.